‘Social Listening’: The Consumer Goods Giant Looks to Exploit Vaseline’s Viral TikTok Trend.
Originally found more than 150 years ago in the oil fields of Pennsylvania, the modest tin of Vaseline might not appear as an obvious target for online content feeds.
However, its rise as a viral TikTok topic has thrust it into the lead of an promotional upheaval, in which large companies are spending big on content creators and putting fewer resources into marketing items in traditional media.
From Oil Rigs to Online Hacks
First created commercially in the 1870s by a chemist, Robert Cheeseborough, who saw laborers applying to their skin with a residue from oil extraction. Today, a spree of content from users have recorded its extensive utilization in “everyday tips”.
Hailed as a fix for dirty sneakers or extending perfume longevity, and also a remedy for creaky hinges. It has even been deployed to prevent the annoyance of crisp flavouring sticking to fingers.
Capitalising on the Conversation
Spotting its digital renaissance, executives at the multinational enhanced the tricks by having their research teams evaluate the claims and letting the content creators in on the results.
Claims that Vaseline reduced the burn from hot food on the lips were validated. So too were ideas it could lengthen scent duration and restore leather handbags. Suggestions it could whiten teeth or make eyelashes longer were debunked.
A Plan Built on ‘Social Listening’
Billboards and TV ads would once have formed the bulk of its promotional efforts. Yet this viral episode has persuaded leaders to dramatically increase investment in content creators.
This observation of social channels to shape commercial tactics has been labeled “social listening”. The company's chief executive, freshly instated, has suggested it is aiming to spend a full fifty percent of its huge ad budget on digital creator content.
Adapting to New Consumer Habits
The company's social media lead, who is spearheading the social media effort, said the company was just evolving with contemporary approaches of connecting with customers. She said participating on platforms “without killing the party” was essential.
“What is the key to genuine brand integration? This remains our core objective as brands, back to when people were hanging out their laundry and sharing usage tips.
“We are witnessing a departure from a one-to-many model, where we would just transmit messages … Today, it's numerous dialogues, many communities. Changes in digital feeds means that these communities feel niche, but they’re not.
“Ensuring your product is discussed by other people, mentioned by individuals, this builds credibility and connection. Creators are critical to that. We are expanding this endorsement system.”
A Fundamental Consumption Turn
This plan mirrors seismic changes happening in audience habits, with Gen Z and millennial audiences devoting greater hours to social media platforms than traditional TV, print, or radio.
The transition is visible in declines in traditional media advertising. Within the United Kingdom, ad revenues for major broadcasters have dropped substantially in real terms since 2019.
The Rise of the Creator Economy
Additionally, it points to a blurring of media roles as large companies almost become production houses themselves, partnering with hundreds of content creators to enhance their items.
An industry expert from a leading agency said: “Obviously there’s a flow of audiences from conventional channels and they are dedicating far more hours to social platforms like Instagram, TikTok and YouTube than they are viewing scheduled television or reading physical magazines.
“Numerous corporations inform us consumers have more faith in suggestions from the individuals they follow compared to commercial messages. It's an ongoing shift.”
He noted companies can reduce costs by focusing on influencers over big traditional media campaigns, which also permits simpler message refinement to see what works.
Such methods are increasing. Advertising spending on influencer marketing is rising at quadruple the rate than the broader media sector. In the US, it has more than doubled since 2021 and is projected to reach multi-billion dollar sums in 2025.
TV's Lasting Role
Regardless of the massive shift, experts said they believed broadcast ads retained significant importance to play, as broadcasters retained the power to shape the national conversation.
The executive noted: “One of the highest return-on-investment media opportunities is still events like the Super Bowl. It's not a matter of networks declaring: ‘We are no longer pertinent.’ It’s about who’s capturing attention … I believe there is absolutely a role for them.”